won555 Terms and Conditions of Use

1. Acceptance of Terms

By accessing, registering, or using any services provided by won555 through the website https://won555.wine or any related application, you hereby acknowledge that you have read, understood, and agree to be bound by all provisions contained in these Terms and Conditions.

If you do not agree with any part of these terms, you are requested not to use won555 services. Continued use following any amendment to the terms is considered acceptance of those amended terms.

2. Eligibility and Registration

Use of the won555 platform is only permitted to individuals who meet all of the following eligibility requirements:

• Aged 21 years or above at the date of registration;
• Possessing full legal capacity to enter into a contractual agreement;
• Not acting as a representative or agent of any third party;
• Not residing in a jurisdiction where online gambling is fully prohibited under local law;
• Not currently enrolled in a self-exclusion programme or gambling ban imposed by any relevant authority.

won555 reserves the right at any time to request identity verification documents including but not limited to identification cards, MyKad, passport, or other official documents for the purpose of the Know Your Customer (KYC) process. Failure to submit the requested documents within the stipulated period may result in account suspension or closure.

3. User Account

Each individual is only permitted to register and maintain one (1) account at won555. Holding multiple accounts, whether using the same or different personal information, is a breach of these terms and may result in all related accounts being closed and balances forfeited to the Company.

You are fully responsible for:

• Keeping your account username and password confidential at all times;
• All activities carried out using your login credentials;
• Notifying won555 immediately via live chat or email if you suspect or become aware of unauthorised access to your account;
• Ensuring that the personal information registered is accurate, up to date, and complete.

won555 will not be held responsible for any losses suffered as a result of your failure to keep your login credentials secure.

4. Deposits and Withdrawals

All financial transactions at won555 are subject to the following policies:

• The minimum deposit for all payment methods is RM20;
• The minimum withdrawal is RM100;
• Withdrawal requests are processed within 5–30 minutes after passing the security check;
• Accepted payment methods include Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH);
• Withdrawals will only be processed to the same account or payment method used for the deposit, subject to the security check policy;
• won555 reserves the right to delay or decline withdrawals that require further verification for security or regulatory compliance reasons.

5. Bonuses and Promotions

All bonuses and promotions offered by won555 are subject to their respective specific terms and conditions. The general conditions for all bonuses are as follows:

• The Welcome Bonus is 100% of the first deposit up to a maximum of RM1,500;
• The bonus wagering requirement is 25 times the bonus amount received before any withdrawal from bonus funds is permitted;
• For example: deposit RM100 → bonus RM100 → balance RM200 → wagering requirement RM100 × 25 = RM2,500 must be met;
• Bonuses may only be claimed once per new member, account, phone number, email address, IP address, or device;
• won555 reserves the right to withdraw or cancel bonuses if there is any abuse or attempt to manipulate the bonus terms;
• Additional bonus terms such as VIP cashback bonuses, birthday bonuses, or referral bonuses will be stated separately on their respective promotions pages.

6. Betting Rules

All betting activities at won555, including online slots, live casino, sports betting, tennis betting, and esports betting, are subject to the respective game rules available within the platform. In general:

• All game and betting results are final once calculated by the platform system;
• Any technical errors or service interruptions affecting game outcomes will be investigated and resolved by won555 at its discretion;
• Bets placed fraudulently or using methods that breach these terms are void;
• Minimum and maximum bet values for each game or betting market are set within the platform and are subject to change.

7. Prohibited Conduct

Users are strictly prohibited from engaging in any of the following activities while using the won555 platform:

• Money laundering or any unlawful financial activity;
• Use of automation software, bots, or any unauthorised technological tools to manipulate games;
• Systematic bonus arbitrage or coordination with other members to abuse bonuses;
• Attempts to hack, intrude upon, or disrupt the won555 platform infrastructure;
• Providing false or misleading registration information;
• Sharing your account with others or allowing third parties to use your account;
• Any form of threats, harassment, or offensive language directed at staff or other members.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of balance, and appropriate legal action.

8. Intellectual Property

All content on the won555 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the exclusive property of won555 or its content licensors, and is protected by applicable copyright, trademark, and other intellectual property laws.

You are not permitted to reproduce, distribute, modify, publicly display, or exploit any part of this platform without prior written consent from won555.

9. Limitation of Liability

To the extent permitted by applicable law, won555 shall not be liable for:

• Any indirect, incidental, special, or consequential loss or damage arising from the use of or inability to use the platform;
• Service interruptions caused by system maintenance, technical issues, or circumstances beyond won555's control;
• Losses suffered as a result of a user's negligence in maintaining account security;
• Game or betting outcomes disputed after the review process has been completed.

10. Account Closure and Suspension

won555 reserves the right, at its sole discretion, to suspend or close any member's account for reasons including but not limited to:

• Violation of any provision in these Terms and Conditions;
• Suspected fraud, money laundering, or other criminal activity;
• Failure to provide requested verification documentation;
• A self-closure request by the member;
• Compliance with regulatory requirements or directives from a competent authority.

If an account is closed for valid reasons and not due to a breach of terms, any eligible net balance in your account will be returned within a reasonable period after all reviews have been completed.

11. Responsible Gambling

won555 is committed to promoting responsible gambling for all members. Our platform is exclusively for members aged 21 and above. We provide the following tools and support to help you stay in control of your betting activity:

• The option to set deposit limits, betting limits, or loss limits for a chosen period;
• Temporary or permanent self-exclusion at the member's request;
• Access to responsible gambling support resources through our customer support;
• A link to our Responsible Gambling information page for further guidance.

More information on responsible gambling is available on our Responsible Gambling page.

12. Applicable Law and Dispute Resolution

won555 operates under an international licence. These Terms and Conditions are governed by the laws of the jurisdiction in which won555 holds its licence. Any dispute arising from or relating to these Terms and Conditions or the use of the platform that cannot be resolved through ordinary negotiation shall be submitted to binding arbitration in accordance with the procedures set by our licensing authority.

It is each player's responsibility to ensure that use of won555's services complies with the local laws and regulations applicable in their country or region of residence. won555 makes no representation that its content or services are suitable or available in all locations.

13. Amendments to Terms and Conditions

won555 reserves the right to amend, modify, or update these Terms and Conditions at any time. Material amendments will be communicated to members via a notice on the platform or by registered email. Continued use of won555's services after an amendment is published will be considered your acceptance of the revised terms.

You are advised to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable terms. The date this document was last updated is displayed at the top of this page.

If you have any questions or need further clarification on any part of this document, please contact our customer support team, which operates 24 hours a day, 7 days a week, via live chat or email at [email protected].